Terms and Conditions

Scheduling - All calls and deadlines are scheduled through Calendly by the client. Calls must be scheduled at least 3 days after the deadline.

Appointment Changes – Cancellations must be made in Calendly by the client. Additionally, cancellations with less than 24-hours-notice must be emailed to kckarrbooks@gmail.com. KC will attempt to accommodate rescheduling but cannot guarantee last minute openings. Clients who habitually reschedule may have their packages terminated at KC’s discretion.

Deadline Policy - Deadlines are the responsibility of the client. Deadlines are currently accepted on a first come, first served basis.

Termination Policy - If a client misses 2 deadlines, the package may be terminated by KC at her discretion with no refund granted for the month of the last missed deadline. Reinstatement via the purchase of a new package is also at KC’s discretion and start date is decided based on her availability.

Cancellation Policy - The client will be able to cancel their coaching agreement within the first month. When that happens, they will not be responsible for the rest of the payments. If the client decides to cancel their coaching agreement beyond the first month, they will be charged the next month’s payment as an Early Termination Fee.

Deferment Policy - Life situations happen that are beyond our control. Please notify kckarrbooks@gmail.com as soon as possible if you need to defer the remainder of your package for a short period of time. KC will take any request under consideration and propose a solution.